Privacy Policy

Effective date: 27th October 2025

1. Introduction

Karolyn Walker Interiors (“we”, “us”, “our”) respects your right to privacy and is committed to protecting the personal information we collect from you. This policy explains how we collect, use, store and disclose your personal information when you visit our website (karolynwalkerinteriors.com.au) or engage with our interior design services.

2. The Australian Privacy Principles

We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

3. What is personal information?

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, from which we can identify you.

4. What personal information we may collect?

We may collect personal information that you provide directly, including your name, email address, phone number, postal address, and any other information you choose to share when you contact us, complete project briefs, respond to our surveys, request design services or newsletters.

We may also collect other information when interacting with our website (e.g., browser type, operating system, referring website) for analytics purposes).

5. How we collect personal information

We collect personal information:

  • when you contact us via the website, email, phone or in person;
  • when you engage our services;
  • when you complete forms (online or offline);
  • when you visit our website via cookies or similar technologies.

6. How we use your personal information

We may use your personal information to:

  • respond to your enquiries and provide the services you request;
  • send you updates, newsletters, special offers (if you opt-in);
  • improve our services and website;
  • comply with legal or regulatory obligations.

7. Disclosure of personal information

We may disclose your personal information to:

  • our employees, contractors or service providers insofar as necessary for providing our services;
  • legal or regulatory bodies when required by law;
  • a purchaser or potential purchaser of our business assets (if applicable).

By providing personal information to us, you consent to such disclosures.

8. Overseas disclosure

Your information may be transferred, stored or processed outside Australia (for example, with cloud service providers). If so, we will take reasonable steps to ensure your information receives equivalent protections.

9. Security of your personal information

We take reasonable steps to protect your personal information from unauthorised access, disclosure, alteration or destruction. However, no data transmission over the internet is fully secure; we cannot guarantee absolute security.

10. Access and correction

You may request access to the personal information we hold about you and ask that we correct it if it is inaccurate, incomplete or out of date. To make a request, contact us using the details below. We may charge a reasonable fee for providing access.

11. Complaints

If you believe we have breached your privacy rights, you are encouraged to contact us. We will investigate and respond promptly. If satisfactory resolution is not reached, you may complain to the Office of the Australian Information Commissioner (OAIC).

12. Cookies and website tracking

When you visit our website, we may collect information such as browser type, operating system, pages visited and referring website. We may use cookies to track usage and enhance site functionality. You can disable cookies via your browser settings, though this may limit some website features.

13. Links to third-party sites

Our site may contain links to external websites not operated by us. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

14. Changes to this policy

We may update this policy from time to time. Changes take effect when posted on our website. We recommend you review this policy periodically.

15. Contact details

If you have any questions, requests or complaints regarding this policy or our handling of your personal information, you can contact us at:

Karolyn Walker Interiors